Founded 66 years ago, Pioneer began as a traditional property and casualty insurer before adding life and health. It is now the Philippines’ premier marine, aviation and property insurer as well as a leading microinsurance provider. CEO Lorenzo Chan and Senior Vice-President and Head of Non-Life Retail Geric Laude say it’s all down to putting the customer first.

MiN: How is Pioneer helping MSMEs during this unprecedented time of public health crisis and the ramifications it has for businesses?